Frequently asked questions
How long will it take to receive my order?

This varies based on your Country since we ship worldwide. Please see our shipping policy for more information on delivery times in different regions.
How to track my order?

Please track your order using our Tracking page.
I never got my order, what to do?

Please email us at hello@lunenoire.co. One of our customer service representatives will respond to your email within 1 business day.
Which currency are prices in?

All products are charged in USD.
Can I exchange an item?

Yes, all items are eligible for exchange within 14 days of receipt. All products should be returned in original packaging to our returns department located in Canada and return delivery costs are paid by the returner. See detailed policy here.
Can I cancel my order after I've placed it?

Cancellations are only accepted within 60 minutes of an order being placed, as we process orders promptly. Please also note that there will be a 5% restocking fee if you choose to cancel.
Where are you located?

We are headquartered in Canada.
Where are your products manufactured?

We have various manufacturing partners located within Asia.
Where are your products shipped from?

Our products are shipped from our warehouses in China.